Royalty Weddings & Events
Rental Terms & Conditions
All contracts require a 50% nonrefundable deposit, signed Contract and signed Terms and Conditions to hold your date and the items listed on the contract. Orders will not be held or processed until all these items have been submitted. The non-refundable deposit will be credited towards 50% of each item listed on the contract.
All balances are to be paid in full prior to the event date. If balance is being paid with a personal check, the order must be paid a full three weeks prior to the event date. all returned checks are subject to a $35.00 returned check charge.
Once a contract has been signed and/or deposit received, the contract is confirmed. The deposit secures 50% of each item listed, therefore, you may remove an item, however, the deposit on that item will be forfeited. Items on the contract may increase or decrease once confirmed, however, manufactured items cannot decrease. All orders are to have final quantities confirmed with Royalty Weddings & Events by the client three weeks prior to event. Decreases will not be accepted once your final head count has been requested and confirmed. All deposits are non-refundable.
If a linen is lost, not returned, torn, burned or soiled beyond cleaning, the replacement cost of three (3) times the rental rate will be charged in addition to the rental charge. All orders are counted prior to delivery, at the delivery site, and at the site during pickup. In the event of damages or shortages, you will be notified by phone within 48 hours or pickup. It is the client's responsibility to return shortages to Royalty Weddings & Events within 24 hours of notification or the replacement charges will be billed. The client is responsible for all items listed on the contract at all times. Any loss which occurs at the client's facility or while in their possession, will be the client's responsibility. Once delivery and optional setup services are complete, the items are the responsibility of the client. Any issues regarding loss at a facility will be between the client and the facility. WAX: All candles must be contained. In the event any wax residue is returned on an item a $20.00 cleaning charge will apply. If the item is completely un-cleanable, a replacement charge of three (3) times the rental rate will be billed to the client.
Royalty Weddings & Events will pickup the order on the specified on your contract, or having Royalty Weddings & Events pickup the order immediately following your event. The delivery and pickup charges will be noted on your contract depending on the type of pickup you prefer.
Our office staff is always available for emergencies any date or time. Simply contact the main office (303) 524-2430 leave an emergency message, and we will be contacted. Our on-call staff will do whatever possible to accommodate your last minute needs.