Frequently Asked Questions
You have questions, we've got answers!
What is the lead time when placing an order?
We recommend that you place your order 3-6 months in advance of your wedding or event to ensure availability of your rental linens and decor. All orders are based upon availability. Please contact Customer Service for orders fast approaching your event date.
Is there a delivery charge and do you deliver in the mountains?
Yes. Our delivery prices vary based on location. For mountain deliveries, please contact Customer Service to discuss approval of location.
Do you sell linens?
Many featured products may be available to purchase. Additional delivery time is needed to process the custom order. All custom order sales are final. Please contact Customer Service to place your custom order.
How do I place an order and what are the terms of the rental?
Is there a restocking fee for unused linen?
No. We do not offer any credit for unused linen or decor. Once we receive the final headcount and order three weeks prior to the wedding, the full terms of the rental apply.
Is there a minimum order?
There is no minimum order but minimum shipping.
Can I cancel my order anytime?
Once a contract has been signed and/or deposit received, the contract is confirmed. The deposit secures 50% of each item listed, therefore, you may remove an item, however, the deposit on that item will be forfeited. Items on the contract may increase or decrease once confirmed, however, manufactured items cannot decrease. All orders are to have final quantities confirmed with Royalty Weddings & Events by the client three weeks prior to event. Decreases will not be accepted once your final headcount has been requested and confirmed. All deposits are non-refundable.
May the customer set up the lighted backdrop?
No dear! Royalty Weddings & Events only sets up the extraordinary drop-dead gorgeous satin or organza lighted backdrop! The backdrop extends up to 14ft high and 36ft wide.
Do the sashes come pre-tied.
No. The sashes will come in stacks of 10 and are folded in thirds. Please note that we do not ship chair covers.
May I receive a quote?
Certainly! We provide quotes for all wedding & event rental decor packages ranging from Princess to Platinum, which may be modified. Please email us at firstname.lastname@example.org and we will promptly reply to your quote request.
What are your shipping costs?
Shipping charges vary by location, weight and type of service. Pickup is available in the Aurora and Denver Metro area.
Is installation available?
Yes. Installation is available for an additional fee. Please contact Customer Service to discuss the design details of your event.